Job Dispatch
Assign jobs with the site, task details and current status needed by the field team.
Solution
Mobile Workforce & Field Service Apps
UNO develops field-service apps that connect technicians and mobile staff with office operations. The scope can include job assignment, site information, inspection records and evidence of completed work.
Functions to consider in the project scope
Illustrative interface previews with sample data. Final screens are designed around your requirements.
Offline Capture
Store agreed records offline and make pending synchronisation visible to the user.
Photos & Signatures
Capture permitted photos and signatures against the relevant job record.
Checklists
Use structured forms and required fields for inspections and completion checks.
Route Context
Provide the approved site details and service history needed for the visit.
Live Status
Show office staff the latest received status, including when it was last updated.
Design around the field visit
Review device use, signal coverage and the evidence needed to close a job. Office staff also need a process for rejected submissions, reassigned work and incomplete synchronisation.
- 01 Job assignment and completion criteria
- 02 Offline data and conflict handling
- 03 Photo, signature and location permissions
- 04 Supervisor review and exception handling
21+
Years in Business
900+
Projects Delivered
26
Countries Served
100%
In-house Malaysian Team
Delivery and handover
A staged delivery process with agreed scope, review points and acceptance criteria.
Discover
Review the current workflow, users, records and systems with the people responsible.
Define
Agree the scope, screen flows, integration approach and acceptance criteria.
Deliver
Develop and test the agreed workflows, including permissions and exceptions.
Grow
Plan rollout, training, handover and the support arrangements for live use.
Take one field job from assignment to approval
Plan the work technicians do away from the office, including interruptions. Device permissions and connectivity should be part of the workflow, not assumptions.
Allocate and prepare
Define who assigns a job, what information the worker needs and how a changed appointment reaches the device.
Capture and synchronise
Specify offline tasks, photo requirements and location permissions. Show pending uploads and define how conflicting edits are reconciled.
Review and close
Decide which completion evidence a supervisor must accept. Keep rejected or incomplete work visible until corrected and agree which reports use the final status.
Mobile workforce app FAQ
What can field staff do with a mobile workforce app?
A mobile workforce app can show assigned jobs, site details and instructions, then capture checklist answers, photos and completion notes. Define the evidence needed to close each job and the records office staff need afterwards. Offline work and supervisor review are separate requirements to agree before development.
Can staff record work where mobile coverage is poor?
Selected records can be stored on the device and uploaded when a connection returns. We need to define which tasks work offline, what happens if two people change the same record and how staff know an upload has succeeded.
Can supervisors assign jobs and review progress?
A supervisor dashboard can be included for assigning work, reviewing status and following up on exceptions. Assignment rules may depend on area, skills or availability. We agree how changes reach staff and what happens to jobs already in progress.
Can the app capture location or proof of completion?
Location, photos and other completion details can be included where they serve the workflow. Device permissions and poor GPS or network coverage affect what can be captured. The design should show staff what is recorded and provide a way to handle missing or incorrect evidence.
Can field staff use different checklists for different job types?
Job-specific forms can be included for inspections, repairs or service visits. Define required answers, conditional questions and the evidence needed to finish each job. Version the checklist so a completed report still shows the questions that applied when the work was done.
What happens if a supervisor reassigns a job while a worker is offline?
The app needs a rule for updates made against an old assignment. It can flag the conflict for review instead of overwriting either person's work. Staff should see which records are waiting to upload and whether an assignment has changed after they reconnect.