01
Product Catalogue
Manage categories, variants, stock codes and product information in one place.
Sell online. Keep operations in step.
B2B & Retail Ecommerce Development Malaysia
Custom stores and ordering platforms built around your products, customer pricing, payments and fulfilment process.
More than a product page and a checkout button.
- 01
Browse
Find products, variants and availability.
- 02
Cart
Review quantities, prices and delivery.
- 03
Pay
Complete payment and confirm the order.
- 04
Fulfil
Allocate stock, pack and dispatch.
- 05
Repeat
Reorder from a customer account.
- One order process, from store to delivery.
Everything your team needs to sell and manage orders.
02
Payment Gateways
Connect supported payment methods and record payments, failures and refunds.
EXAMPLE WORKFLOW
Order summary
- Products
- RM 240.00
- Delivery
- RM 10.00
- Total
- RM 250.00
03
Courier & Shipping
Agree delivery rates, labels and tracking updates.
EXAMPLE WORKFLOW
Order #1048Ready to dispatch
- Payment confirmed
- Items picked and packed
- Tracking number assigned
04
Pricing & Promotions
Define account prices, quantity breaks and promotion rules.
EXAMPLE WORKFLOW
Trade customer pricing
- Account
- Wholesale
- Price list
- Trade A
- Minimum quantity
- 12 units
05
Sales Reporting
Review orders, products and sales performance.
EXAMPLE WORKFLOW
Orders by statusPaid · Processing · Dispatched
06
Language & Currency
Set up the markets your business serves.
EXAMPLE WORKFLOW
Store settingsLanguage EnglishCurrency MYRLocalisation agreed per market
07
Mobile Storefront
Make browsing and checkout work on smaller screens.
08
Customer Accounts
Keep addresses, order history and repeat purchases together.
EXAMPLE WORKFLOW
Customer accountMemberOrder history →Saved addresses →Reorder products →
Built around the way your business sells.
B2C Online Stores
A branded catalogue and checkout for direct customer purchases.
B2B Ordering Portals
Account pricing, order permissions and agreed credit rules.
Membership Commerce
Manage paid access, subscriptions and renewal requirements.
Multi-Vendor Marketplaces
Define seller access, commissions and settlement processes.
EXAMPLE WORKFLOW
Vendor workspaceProducts ManageOrders ReviewSettlements TrackAccess limited to the vendor’s records
Repeat-Order Workflows
Help customers place regular orders with fewer repeated steps.
EXAMPLE WORKFLOW
Customer accountMemberOrder history →Saved addresses →Reorder products →
Payments connected. Orders moving.
We confirm provider access, supported features and account requirements during scoping.
Payment methods
Online banking / FPXCredit & debit cardsSupported e-walletsPayPal / StripePayment confirmed
Record the transaction and release the order for processing.
Paid → ProcessingShipment created
Prepare the courier label and attach tracking to the order.
Packed → DispatchedDelivery connections
Courier rate lookupShipment labelsTracking updatesDelivery notificationsYour store, connected to your operations.
ERPOrders & invoices
InventoryStock ownership & updates
CRMCustomer records
NotificationsOrder & delivery updates
POSIn-store transactions
ReportingOperational visibility
Agree which system owns each record, how updates flow and who handles exceptions.
Custom ecommerce services that fit the brief.
Custom Ecommerce Development
Design and build the storefront around your catalogue, content and customer journey.
Shopping Cart & Checkout
Handle delivery choices, payment states and checkout recovery.
EXAMPLE WORKFLOW
Order summary
- Products
- RM 240.00
- Delivery
- RM 10.00
- Total
- RM 250.00
Marketplace Development
Build vendor tools, product approval and order management.
EXAMPLE WORKFLOW
Vendor workspaceProducts ManageOrders ReviewSettlements TrackAccess limited to the vendor’s records
Backend Automation & Integration
Connect systems through supported APIs and document exception handling.
EXAMPLE WORKFLOW
Order → Your systems
API
Record syncedExceptions logged for reviewDifferent catalogues. Different buying requirements.
Fashion & Accessories
Sizes, colours and stock for each variant.
Food & Beverage
Pack sizes, delivery slots and repeat orders.
Beauty & Personal Care
Product sizes, bundles and replenishment.
Electronics
Specifications, accessories and compatibility.
Home & Living
Dimensions, materials and delivery options.
Industrial & Wholesale
Trade pricing, minimum quantities and bulk packs.
Digital Products
Paid downloads, licences and account access.
Subscriptions
Recurring orders, renewals and delivery schedules.
A store customers can use.
An order process your team can run.
Plan stock allocation, picking, dispatch, returns and reconciliation alongside the storefront.
Explore Ecommerce Work
Our ecommerce delivery process.
- 01
Discovery & Planning
Map customers, products, order rules and the systems involved.
- 02
UX & Architecture
Agree screen flows, data ownership and integration requirements.
- 03
Development & Integration
Build the store, order tools and supported system connections.
- 04
Testing, Launch & Support
Test payments and order exceptions, train users and agree support.
Choose the platform around your business.
A custom build is worth considering when standard store features do not cover your pricing, ordering or integration requirements.
Custom ecommerce
- Workflows defined around your teams
- Account and pricing rules agreed upfront
- Integration scope planned with system owners
- Handover and support included in the brief
Standard store platform
- Useful when existing features fit the brief
- Check extension and transaction costs
- Review limits on checkout customisation
- Confirm data access and export options
UNO has delivered our project efficiently and promptly on our e-commerce website. They are pleasant to work with and understands our business needs and demands, while providing professional advices. The shopping cart is easy to manage and user friendly.
21+Years in Business
900+Projects Delivered
26Countries Served
100%In-house Malaysian Team
Retail checkout or a dealer ordering portal?
The same product may need different ordering rules for a retail customer and an approved trade account. Decide which journeys the first release must support.
Retail purchase
Review product variants, promotions, delivery charges and payment confirmation. Explain how a customer sees an unavailable item, a failed payment or a refund.
Trade ordering
Define account prices, minimum quantities, credit holds and purchaser approvals. Decide whether an order is immediately confirmed or waits for stock and finance checks.
Fulfilment and reconciliation
Name the system that owns stock and order status. Follow an example through payment, allocation, dispatch and cancellation, including how failed updates are reviewed.
Ecommerce development FAQ
When does a business need a custom ecommerce website?
Custom ecommerce is useful when your selling process needs more than a standard catalogue and checkout. Examples include dealer pricing, purchase approvals, product bundles or orders that must connect to a warehouse system. A standard store may be enough if your products and checkout rules are straightforward.
Can one ecommerce platform serve retail and trade customers?
Yes. The platform can include a public retail store alongside signed-in trade accounts with their own prices, catalogues and buying permissions. We need to define which prices take priority and how discounts, credit terms and tax apply to each customer group.
Can UNO integrate Malaysian payment gateways?
UNO can connect an ecommerce checkout to a payment gateway with suitable integration support. Available payment methods depend on the provider and your merchant account. We review payment confirmation, failed payments, refunds and settlement reporting as part of the checkout scope.
Can online stock and orders stay in sync with our existing system?
They can, provided the inventory or accounting system supports the required data exchange. We identify the source of stock figures, how often they update and when an order reserves inventory. Returns, cancellations and delayed updates need handling too.
How much does a custom ecommerce website cost in Malaysia?
A custom ecommerce project from UNO typically costs RM10,000 to RM20,000. Product options, pricing rules, checkout steps and integrations account for much of the work, while data migration, warehouse connections and separate dealer or branch accounts add to the scope. We also discuss hosting, payment-provider fees and ongoing maintenance so the running costs are clear.
How should an ecommerce platform handle returns and partial refunds?
Returns need separate decisions about money, stock and order status. A returned item may go back into available stock, await inspection or be written off. Partial refunds must match the affected items and delivery charges, with payment confirmation recorded against the original order.
Can delivery charges vary by postcode, weight or order value?
Delivery rules can be scoped by service area, parcel weight, order value or fulfilment location. Your courier's supported services and rate data determine what can be calculated automatically. Define remote-area charges, free-delivery thresholds and unavailable destinations before building checkout.
Tell us how your business takes and fulfils orders.
Bring your catalogue, pricing rules and current systems. We’ll help define the scope.
Plan the requirements for your workflow
Use these planning briefs to review the users, business rules and integrations your project may need.