Ticket Types
Set ticket categories, booking periods and capacity limits.
Solution
Event Registration & Ticketing Systems
UNO develops registration and ticketing systems for event organisers, venues and associations. The workflow can cover delegate information, payment, ticket issue and entry checks, with reporting for the event team.
Functions to consider in the project scope
Illustrative interface previews with sample data. Final screens are designed around your requirements.
Registration Forms
Collect the delegate information required for the event and selected sessions.
Online Payment
Connect supported payment methods and define corporate booking arrangements.
QR Passes
Issue passes with identifiers that can be validated at entry.
On-Site Check-In
Plan scanning devices, network requirements and exception handling at the venue.
Live Reporting
Report sales and attendance using the update intervals supported by the system.
Plan for the busiest entry period
Ticketing must cope with name changes, duplicate scans and connectivity problems. Review the entry process with the venue team and test it using the planned devices.
- 01 Ticket capacity and pricing rules
- 02 Payment confirmation and refunds
- 03 Scanning devices and connectivity
- 04 Duplicate passes and delegate changes
21+
Years in Business
900+
Projects Delivered
26
Countries Served
100%
In-house Malaysian Team
Delivery and handover
A staged delivery process with agreed scope, review points and acceptance criteria.
Discover
Review the current workflow, users, records and systems with the people responsible.
Define
Agree the scope, screen flows, integration approach and acceptance criteria.
Deliver
Develop and test the agreed workflows, including permissions and exceptions.
Grow
Plan rollout, training, handover and the support arrangements for live use.
Rehearse registration and entry before event day
Work back from the date registration must open. Test the complete attendee journey, including payment and entry, with the people who will run the event.
Registration rules
Define delegate fields, ticket categories, capacities and approval requirements. Decide whether one purchaser can register several attendees.
Ticket validity
Agree when payment or approval makes a ticket valid. Define cancellation, transfer, re-entry and how staff handle a code already used.
Event-day operation
Test scanner connectivity, duplicate scans and the process for checking an attendee manually. Reconcile offline activity and rehearse the support handover.
Event registration and ticketing FAQ
Can one system handle event registration, payment and check-in?
Yes. The scope can cover event listings, registration forms, payment confirmation and attendee check-in. UNO plans these as a connected process so the registration status used by gate staff agrees with the booking and payment records.
Can we offer different ticket types and attendee categories?
Yes. Ticket types can have different prices, capacities and eligibility rules. Member rates, group bookings and complimentary passes need clear rules too. We also define which details must be collected from the buyer and each attendee.
How does QR ticket check-in prevent repeat entry?
A QR code identifies the ticket; the check-in system then checks its status and records admission. Repeat scans should show that the ticket has already been used. Offline or multi-gate entry needs additional planning because scanners may not share updates immediately.
Can the system manage cancelled or refunded tickets?
Cancellation and refund handling can be included. The ticket status must change when a refund is approved so it cannot still be used at entry. Provider refund rules, partial refunds and organiser approval steps need to be agreed during scoping.
Can one person book tickets for a group of attendees?
Group registration can keep the buyer's payment details separate from each attendee's name and ticket. Decide whether names are required at purchase or can be supplied later. Ticket transfers, substitutions and group cancellations need organiser-approved rules.
What should organisers test before opening event check-in?
Test the busiest expected arrival period with the actual scanners and network setup. Include used tickets, unpaid bookings, damaged codes and manual attendee searches. Gate staff need clear exception instructions and a way to distinguish a scanning problem from an invalid ticket.
Plan the requirements for your workflow
Use these planning briefs to review the users, business rules and integrations your project may need.