Client support
Helpdesk Ticketing System
Already working with UNO? Submit a support ticket for your project using the form below.
Submit a support ticket
This helpdesk is exclusively for UNO.com.my clients with a project under warranty or an active Support & Maintenance Package.
Please complete the form below and our team will contact you about your request.
If the form does not load, open the ticket form in a new tab.
Support ticket FAQ
What should I include in a UNO support ticket?
Include the affected URL or app screen, the time of the issue, the steps taken and what you expected to happen. Add the error message and a screenshot with private information removed where possible. Explain whether the problem affects one user or prevents the whole team from working.
When is the UNO helpdesk available?
Support hours are Monday to Friday, 9am to 6pm Malaysia time, excluding weekends and public or federal holidays. A response may take up to two working days, depending on the severity of the issue. Response time is not the same as the time needed to resolve the problem.
Who is eligible to submit a helpdesk ticket?
The helpdesk is for UNO clients whose project is under warranty or covered by an active Support & Maintenance Package. For a new project or a general enquiry, contact the UNO team through the contact page.
What if the embedded support form does not load?
Use the link beneath the form to open the ticket form in a new tab. If you still cannot access it, contact UNO at info@uno.com.my or +603-6411 3298 and describe the form access problem. Do not send passwords in the message.