Points & Tiers
Set earning rates, expiry rules and membership tiers, including how returns affect balances.
Solution
Customer Loyalty Apps & POS Integration
UNO builds loyalty apps for retailers and multi-outlet businesses. Membership, points and offers can connect to the sales process, with campaign rules and reporting that your marketing and operations teams can manage.
Functions to consider in the project scope
Illustrative interface previews with sample data. Final screens are designed around your requirements.
Digital Membership
Provide a digital member identifier for supported counter and online transactions.
Vouchers & Offers
Define voucher eligibility, usage limits and campaign dates.
POS Integration
Exchange supported purchase and redemption records with the POS.
Push Campaigns
Send approved campaign messages to eligible members according to their preferences.
Campaign Reporting
Measure redemption, repeat purchases and campaign cost using agreed definitions.
Make redemption rules clear to every outlet
The app, POS and outlet staff need the same rules for points, refunds and promotions. Review how transactions are reconciled and how disputed balances are corrected.
- 01 Points liability and expiry policy
- 02 POS interfaces and outlet rollout
- 03 Returns and redemption exceptions
- 04 Campaign consent and reporting
21+
Years in Business
900+
Projects Delivered
26
Countries Served
100%
In-house Malaysian Team
Delivery and handover
A staged delivery process with agreed scope, review points and acceptance criteria.
Discover
Review the current workflow, users, records and systems with the people responsible.
Define
Agree the scope, screen flows, integration approach and acceptance criteria.
Deliver
Develop and test the agreed workflows, including permissions and exceptions.
Grow
Plan rollout, training, handover and the support arrangements for live use.
Follow points through a purchase and a refund
The loyalty app and POS must agree on balances. Define the system of record and the rules for earning, redeeming and reversing points before designing promotions.
Earn and redeem
Document eligible purchases, rounding, expiry and redemption limits. Decide how multiple outlets identify the same member.
Reverse and reconcile
Define what happens after partial refunds, cancelled purchases and delayed POS updates. A repeated transaction message must not award points twice.
Member support
Plan account recovery, balance enquiries and a reviewable transaction history. Define who can adjust points and what explanation is recorded.
Customer loyalty app FAQ
What can a custom customer loyalty app include?
A customer loyalty app can manage registration, points, tiers, vouchers and purchase history. The scope depends on how customers earn rewards, where they can redeem them and how outlets confirm transactions. Staff tools are needed for campaign setup, account corrections and disputed redemptions.
Can a loyalty app connect to our POS system?
It can if the POS provides the required sales and customer data through a supported interface. We check how purchases, refunds and voided transactions are reported. The points balance needs to reflect those changes, not just successful sales.
How do you avoid customers redeeming the same reward twice?
A redemption needs a unique record and a check against the current reward status. The system must handle repeated requests and interrupted connections without issuing the reward again. Offline redemption needs separate rules because the latest account balance may not be available.
Can one loyalty programme work across several outlets?
Yes. The programme can share membership and rewards across outlets while recording where transactions happen. We need to define whether offers apply everywhere, how outlets validate rewards and which staff can adjust an account.
What happens to loyalty points when a purchase is refunded?
The programme needs a rule for reversing points earned on refunded or voided sales. Decide what happens if those points have already been spent, and how partial returns affect the balance. Keep an adjustment history so outlet staff can explain changes to the customer.
Can loyalty rewards have expiry dates and outlet restrictions?
Rewards can be scoped with validity dates, eligible outlets, minimum spend and customer limits. Display those conditions before redemption. Campaign reports should distinguish rewards issued from rewards actually used, including cancelled transactions and staff adjustments.