Tenant workspaces
Give each customer their own workspace, users and access rules.
B2B SaaS development
B2B SaaS Product Development Malaysia
Turn the way your industry works into a product customers can subscribe to.
We build business software with the workspaces, billing and administration you need to run the service.
The foundations of your service
Build a product businesses rely on.
The customer-facing workflow is only part of the product. We plan how accounts are set up, what each plan includes and how your team supports customers.
Plans & billing
Define subscriptions, trials, invoices and cancellation rules.
Guided onboarding
Help new accounts complete setup and reach their first useful result.
Operator dashboard
Manage customer accounts, support requests and service settings.
Product analytics
Understand which features customers use and where they need help.
Connected tools
Connect the systems customers already use, where APIs permit.
Multi-tenant by design
One product.
Many organisations.
Separate customer records, permissions and settings. Choose the right isolation model for your customers and test access across account boundaries.
Designed for the way
businesses work.
Start with a problem you know well. Build the workflow that makes your product useful enough to become part of the working day.
Industry software
Replace sector-specific paperwork with a shared process for inspections, records and approvals.
Workflow automation
Route requests to the right person, track decisions and keep the next step moving.
Customer portals
Let customers manage projects, retrieve documents and raise support requests.
Reporting platforms
Bring operational records into reports that customers can filter and act on.
Your knowledge. A working product.
From domain knowledge to a digital product.
You bring the industry experience. We help turn it into a clear product scope, usable software and a manageable first release.
Start with a focused MVP
Give a defined customer group one valuable workflow they can use.
Learn from real customers
Use adoption, support questions and feedback to decide what comes next.
Expand with demand
Add capability and capacity as the customer base and service needs grow.
From brief to first customers
A practical
route to market.
Agree the first release, review working software and prepare your team to operate it.
- 01
Define
Identify the buyer, core workflow and commercial assumptions.
- 02
Design
Map the user journey, permissions and technical architecture.
- 03
Develop
Build in stages, with working software for your team to review.
- 04
Connect
Integrate billing and business tools; test exceptions and failures.
- 05
Launch
Prepare onboarding, monitoring, support and release checks.
- 06
Improve
Prioritise the next release using customer feedback and usage.
21+Years in Business
900+Projects Delivered
26Countries Served
100%In-house Malaysian Team
Define the first customer journey for your SaaS product
A first release should let one customer group complete a useful task and give your team the tools to operate the service. Include account and subscription work in that scope.
Workspace and access
Define what belongs to an organisation, which users can invite colleagues and how tenant data is separated. Review support access alongside customer permissions.
Subscription lifecycle
Document trial, activation, renewal, failed payment and cancellation states. Decide what users can access at each stage and how billing records are reconciled.
First-release boundaries
Include onboarding, the core workflow and essential administration. List deferred features separately and agree backup, monitoring, support and account-export responsibilities.
SaaS development FAQ
How is a SaaS product different from an internal business application?
A SaaS product serves multiple customer organisations, usually through subscriptions. It needs customer onboarding, account administration and a way to keep each customer's records separate. An internal application may share many features, but it does not necessarily need the same billing and tenant-management functions.
Can UNO build a SaaS MVP before we invest in the full product?
Yes. A useful first release gives a defined customer group one complete task they can use and evaluate. That usually includes sign-in, essential administration and the support or billing arrangements needed to serve them. Features for later releases can wait until customer feedback shows they are needed.
How do you keep each SaaS customer's data separate?
The design sets boundaries for each customer account, including its users, permissions and stored records. Access tests need to check those boundaries, not just whether a user can sign in. Some products may need separate deployments because of customer contracts or operating requirements.
Can the platform support subscription plans and billing?
Subscription plans, trials, upgrades and billing-provider integration can be included. We need to agree what happens when a payment fails, a customer changes plans or a subscription ends. The payment provider's capabilities and fees also affect the design.
How much does it cost to build a SaaS platform?
SaaS platform projects at UNO start from RM30,000. The main factors are the core workflow, customer account structure, billing rules, integrations and expected usage, and onboarding and support tools also need a budget. We separate the first release from later features and discuss ongoing hosting, monitoring and maintenance.
What happens to customer records when a SaaS subscription ends?
Define the cancellation process before launch: when access stops, whether exports remain available and when records are removed. Billing status and data deletion should be separate decisions. Your service terms and customer agreements need to match the behaviour implemented in the product.
How should we plan capacity for a new SaaS product?
Estimate active users, busy periods, record volumes and demanding tasks such as bulk imports or reports. Test those tasks at the expected load before launch. Usage monitoring then helps identify when more capacity or changes to slow queries are needed, rather than relying on a user-count target alone.
Let's build what's next
Build the software your industry needs.
Tell us who it is for, what it needs to do and where you want to start.